Robenny - School of Business is currently co-operating with Carrie Academy International, Singapore to conduct the Corporate Image Management Workshops. Carrie was established in 1976 and has maintained the status of a market leader in the modelling industry.

With its reputation and expertise, Carrie Academy International began to incorporate training and grooming of people who desire to better themselves. The program consists of 14 modules in which clients could chose any module to suit with their organizations or we could tailor-made the program as request 

Module 1: Community Relationship

• Basic Skills in Communication
• Self awareness - rapport building
• Active listening skills, giving effective feedback
• Learning to be effective in interpersonal relationships and communication within our multi-racial cultures in International

Module 2: Social Graces/Business Etiquette

• Learning the Multi-Cultural Dining Etiquette
• Correct social manners in public places and social settings
• Good table manners and seating arrangements
• The do and don't during business entertaining

Module 3: Business Dining Etiquette

• Conducted at a restaurant
• Understanding how to entertain clients and business associates
• Business conversational skills
• Body Gestures and Business body language
• Assessment on overall dining etiquette

Module 4: Power Fashion Sense  

• Understanding proportion lines and personal colour chart
• Understanding fabrics to suit your body type
• How to match and wear different fashion accessories
• Understanding Fashion statements & styles

Module 5: Professional Etiquette

• First Impressions on self-presentation
• Professional image/Behaviour
• Business Body Language
• Exchanging and presenting business cards or gifts
• Protocol / Do's / Don't

Module 6: International Business Cultural Etiquette

• China , Japan , Indonesia , Malaysia , Thailand , Australia , USA and UK
• Appropriate Business Attire
• Exchanging Business Cards
• Business Entertaining
• Business Greetings/manners
• Protocol / Do's / Don't

Module 7: Poise and Deportment

• Body posture and carriage
• The art of walking with proper posture
• Standing posture
• Sitting gracefully
• Getting out of a chair
• Proper sitting manners in public places and social functions

Module 8: Personal Hygiene/Hair/Hand Spa

• Body Care - hygiene and odour control
• Dental Care - How to deal with bad breath
• Choosing the right hair care products or daily use
• Understanding the different kind of hairstyles to suit each individual

Module 9: Basic Skin Care

• Learning the four essential steps of facial skin care
• Understanding your skin type and correct use of skin care products to enhance your skin tone
• Hands on practical session

Module 10: Basic Make-up

• Learning the basic techniques of personal make-up
• Understanding make-up colours to enhance your fashion sense/corporate image
• How to apply day and evening make-up
• Hands-on practical session

Module 11: Enhancing Self-Esteem through Effective Speaking

• Physical techniques for power presentation
• Establishing eye contact
• Projecting vocal energy
• Dramatizing with hand gestures
• Adopting a balance stance
• Organising your speech
• Creating visual impact

Module 12: Customer Service Elements

• Understanding the elements of service
• Understand P.r.o.f.e.s.s.i.o.n.a.l Etiquette
• Understanding the link between service and professional etiquette
• How to handle difficult customers

Module 13: Retail/Hotel Customer Services Workshop

• Understanding the elements of customer service
• Learning to build a long-term relationship with customers
• Understand P.r.o.f.e.s.s.i.o.n.a.l Etiquette and the importance of first impressions in retail service
• Learning the importance of product knowledge
• Learning how to do sales talk (Retail)
• Understanding the link between services and professional etiquette
• How to handle difficult customers
• In-store role-plays on servicing customers in various departments

Module 14: Telephone Services Skills

• Create a good service impression on the telephone for in-coming and out-going calls
• Address, minimize and control telephone irritants
• Use correct salutations for in-coming and out-going calls
• Close a call effectively
• Take messages effectively